Frequently Asked Questions

To be eligible for NDIS funding, you must be an Australian citizen or permanent resident, aged between 7 and 64 years. You must also be living with a significant permanent disability that impacts your daily life. Eligibility is assessed based on your individual circumstances, not just your disability label. For further details, please visit the NDIS website or contact us for guidance.

To apply, you’ll need to provide information about your disability and required supports from professionals such as doctors, specialists, or allied health providers. The application process involves filling out an Access Request Form and gathering relevant documentation. We recommend consulting with your doctor and a disability advocate for support throughout the process. Local Area Coordinators (LACs) can also assist in understanding and applying for the NDIS.

The NDIS is available to individuals aged 7 to 64. People over 65 may transition to the aged care system, but those receiving NDIS support before turning 65 can continue receiving funding. Children under 7 years old with a disability may qualify for the Early Childhood Early Intervention (ECEI) program.

The NDIS covers a wide range of disabilities, including physical, psychosocial (mental health), and intellectual disabilities. It supports individuals with chronic or permanent impairments that affect their participation in daily activities. The NDIS adopts a social model of disability, focusing on the barriers individuals face in society.

An NDIS plan outlines the supports and services you need to achieve your goals. It includes budgets for three categories: Core Supports (everyday needs), Capacity Building (long-term independence), and Capital Supports (specialised items like assistive technology). Your plan will evolve as your needs and goals change.

 Yes, a disability advocate can help increase the likelihood of your NDIS application being approved and ensure your funding meets your needs. They can assist with gathering evidence, filling out forms, and navigating the appeals process if necessary.

If your NDIS application is declined or the plan doesn’t meet your needs, you can request an internal review of the decision. If you’re not satisfied with the review, you can appeal to the Administrative Appeals Tribunal (AAT) within 28 days. Disability advocates can support you through the review and appeals process.

NDIS funding is designed to help you fully participate in life. This includes supports related to your disability, such as personal care, therapies, and aids. The supports must be reasonable, necessary, and related to your disability, and they should help you pursue your goals, increase independence, and participate in society.

To find NDIS registered providers, you can use the Provider Finder tool on the NDIS myGov portal. You can also seek recommendations from health professionals or advocates. Providers must be registered with the NDIS to deliver funded services.

If you’re dissatisfied with the services or supports provided through the NDIS, you can file a complaint with the NDIS Quality and Safeguards Commission. The Commission ensures services are delivered safely and to a high standard. You can reach them at 1800 035 544 or through their online complaint form.

The NDIS provides funding for mental health supports, particularly for those with psychosocial disability, where mental health conditions affect daily functioning. This includes supports for daily living, therapies, and participation in social and economic activities. If you have a mental health condition, the NDIS can assist you in accessing relevant supports.

The NDIS can provide funding for specific health-related services that help you manage your condition, such as continence care, wound care, and podiatry. These supports are complementary to public and private health services and help you manage your health conditions as part of your NDIS plan.

When designing your NDIS plan, consider your current needs and long-term goals. Think about the types of supports that will help you become more independent, improve your quality of life, and participate fully in the community. You can work with your Local Area Coordinator (LAC) or support coordinator to refine your plan.